Instructions
Attendance :
1- The student and the teacher both should be in the class at time.
2- The student should show respect and obedience to the teacher.
3- lf there is any problem or something concerning the class or the teacher, kindly contact
[email protected]
4 – if the student is absent without pre-excuse ( at least 4 hours before the class) no making up for the class.
Rearrange and make up classes:
1 – If the student is late for the class, no making up for the missed time.
2 – lf the teacher is late for the class, he will make up the missed time with the next class.
3 – if the student wants to reschedule his class, he must inform the administration in advance for 4 hours at least, so the class will be made up, if he doesn’t do no making up for the class.
4 – if the student is a kid, an adult person should sit down next to him until the kid used to sit down alone iteracting easily with the teacher without any difficulties.
5 – lt’s preferable for the student to open his computer before the class to be sure that everything in the internet and computer is ok.
6 – any problem from the side of the student causes the class to be late, no making up for the missed time, if it is from the side of the teacher the teacher will make up it.
Teacher punctuality:
1 – If the teacher is late the student should inform him through the chat or email that
he is online, if there is no response Please, contact [email protected]
2 – If the teacher is often late Kindly, email [email protected]
Payment policy:
1 – The payment should be in advance between 25th and 29th of the current month, before the new month, so that the administration can arrange the classes of the new month with the teacher according to his available time.
2 – Otherwise the classes will be suspended till the payment is received.
3 – Any inquiries about the fees or payment, kindly contact [email protected]
4 – The payment will be per month, not per hour according to the student’s plan; therefore any required hours will not be refunded, but they will be made up during the same month.
5 – prices for each block are per person, and can not be shared or split.
Leaving the academy:
1 – If the student wants to leave the academy for any reason, kindly contact [email protected] (15) days earlier than leaving’s date, mentioning the reason.
Feedback:
1 – We highly appreciate your feedback, it helps us to improve our service, so our support department will contact you after the trail lesson to get your feedback.
Number of classes:
1 – you will choose the plan which is suitable for you, sometimes maybe extra hours in the month;
Ex. You chose the plan (4 hours) sometimes there are 5 Saturdays in the month, so the extra one will be considered as a gift from the academy, but if the student missed it because of any reason from his side, no making up for it.
2- The official vacations are the Waqfa (the last day in Ramadan and the 9th day in Thi-Lhijjah)and the 3 days of Eid Al-Fitr, And 4 days in Eid Al-Adha, therefore if the student has the complete hours according to his plan, then no making up for the missed class or missed classes in these vacations, if he does not, the teacher will complete the hours of his plan.
Ex. if the student chooses the plan (4 hours monthly), and the hours of the month are more than 4 hours, that means the days of Eid are extra, so no making up for the missed class or missed classes of Eid.